Genesys Telecommunications Laboratories, Inc. offers a powerful monitoring and reporting tool called Genesys CCPulse+. This tool provides real-time supervisory information to contact center managers and allows them to make informed decisions for better agent performance and customer experience.
Some of the key features of Genesys CCPulse+ include:
- Real-time monitoring of agent activity and contact center statistics
- Customizable dashboards and alerts for each supervisor or team leader
- Rich visualizations with charts and graphs for easy understanding
- Easy integration with other Genesys solutions and third-party data sources
With Genesys CCPulse+, supervisors can quickly identify performance gaps or bottlenecks in the customer service process and take immediate action to resolve issues. The real-time visibility of key metrics such as call volumes, wait times, and agent performance enables supervisors to make quick decisions that enhance customer satisfaction and contact center efficiency.
Genesys CCPulse+ is an essential tool for any contact center looking to improve its operations and deliver exceptional customer experiences. Its user-friendly interface, rich visualizations, and flexible customization options make it easy for supervisors to monitor and optimize their team's performance in real-time.
Resumen
Genesys CCPulse+ es un software de Comercial en la categoría de Escritorio desarrollado por Genesys Telecommunications Laboratories, Inc..
La última versión de Genesys CCPulse+ es 7.1.0.10, aparecido en 18/02/2008. Inicialmente fue agregado a nuestra base de datos en 29/10/2007.
Genesys CCPulse+ se ejecuta en los siguientes sistemas operativos: Windows.
Genesys CCPulse+ no ha sido calificada por nuestros usuarios aún.
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