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Genesys CCPulse+ 7.1.0.10

Genesys Telecommunications Laboratories, Inc.  ❘ 상업용
Windows

Genesys Telecommunications Laboratories, Inc. offers a powerful monitoring and reporting tool called Genesys CCPulse+. This tool provides real-time supervisory information to contact center managers and allows them to make informed decisions for better agent performance and customer experience.

Some of the key features of Genesys CCPulse+ include:

  • Real-time monitoring of agent activity and contact center statistics
  • Customizable dashboards and alerts for each supervisor or team leader
  • Rich visualizations with charts and graphs for easy understanding
  • Easy integration with other Genesys solutions and third-party data sources

With Genesys CCPulse+, supervisors can quickly identify performance gaps or bottlenecks in the customer service process and take immediate action to resolve issues. The real-time visibility of key metrics such as call volumes, wait times, and agent performance enables supervisors to make quick decisions that enhance customer satisfaction and contact center efficiency.

Genesys CCPulse+ is an essential tool for any contact center looking to improve its operations and deliver exceptional customer experiences. Its user-friendly interface, rich visualizations, and flexible customization options make it easy for supervisors to monitor and optimize their team's performance in real-time.

개요

Genesys CCPulse+ 범주 데스크톱 Genesys Telecommunications Laboratories, Inc.개발한에서 상업용 소프트웨어입니다.

Genesys CCPulse+의 최신 버전은 2008-02-18에 발표 된 7.1.0.10. 처음 2007-10-29에 데이터베이스에 추가 되었습니다.

다음 운영 체제에서 실행 되는 Genesys CCPulse+: Windows.

Genesys CCPulse+ 하지 평가 하고있다 우리의 사용자가 아직.

아직 다운로드를 사용할 수없습니다. 하나를 추가할 수있습니다.

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