Genesys CCPulse+ 7.1.0.10

Genesys Telecommunications Laboratories, Inc. offers a powerful monitoring and reporting tool called Genesys CCPulse+. This tool provides real-time supervisory information to contact center managers and allows them to make informed decisions for better agent performance and customer experience.

Some of the key features of Genesys CCPulse+ include:

• Real-time monitoring of agent activity and contact center statistics
• Customizable dashboards and alerts for each supervisor or team leader
• Rich visualizations with charts and graphs for easy understanding
• Easy integration with other Genesys solutions and third-party data sources

With Genesys CCPulse+, supervisors can quickly identify performance gaps or bottlenecks in the customer service process and take immediate action to resolve issues. The real-time visibility of key metrics such as call volumes, wait times, and agent performance enables supervisors to make quick decisions that enhance customer satisfaction and contact center efficiency.

Genesys CCPulse+ is an essential tool for any contact center looking to improve its operations and deliver exceptional customer experiences. Its user-friendly interface, rich visualizations, and flexible customization options make it easy for supervisors to monitor and optimize their team's performance in real-time.